Does each user in the homeowners association have their own password?

Yes. Because we use your email address as the user name, each user of your homeowners association website has a globally unique user name and maintains their own password.

Are there different levels of access for homeowners association board members vs residents?

We have four different "roles" in our HOA websites and each role allows you to do different things.

Guest Role
As a guest - meaning you are viewing your homeowners association website without signing in - you are able to view all of the homeowners association news and events. A guest is not able to view more private information such as the Community Directory, Documents and Groups.

User Role
When you register with your homeowners association website you are automatically added to the user role. Building on the guest role, users that have signed in to their HOA website can view and edit contacts and groups as well as add new content such as news items, events and documents.

Moderator Role
Moderators are able to edit or delete any of the content on your homeowners association website such as news items, events, comments, etc. This safeguard ensures that your HOA website content is always accurate and appropriate.

Administrator Role
Administrators have access to the section of your homeowners association website that allows for site configuration, user administration and roles assignment.

Can anyone view news and events or is it limited to just homeowners association residents?

Yes! By allowing anyone to view news and events on your homeowners association website we really open the communication paths. Your neighbors are able to stay up to date on what is going on in the community without the hassle of having to sign in and remember yet another username and password. If you are anything like us you already have way too many of those.

Also, by allowing guests access to your HOA website news and events, prospective home buyers are able to really get a sense of how vibrant and active your homeowners association is. A definate plus.

It is important to note, however, that guests are not allowed access to private information such as the Community Directory or Document Library. These sections are restricted until the user has signed into your homeowners association website.

Are we charged based on the number of homes in our homeowners association?

No, all of our subscription plans are based on the number of registered users of your homeowners association website - not the number of homes. We understand that 100% adoption is difficult and it is likely not every home will register.

We don't think you should have to pay for those residents that aren't using the service so our pricing stucture ensures that you only pay for those users that have registered.

Can we change our account plan at anytime?

Yes! Changing plans is simple and we never charge you any extra fees for this service. To change your account plan simply login to your homeowners association website and select the appropriate plan from the list available in the administration section. You will be billed under the new account plan beginning the following month.

What types of payment do you accept?

All of our payments are processed by PayPal, a respected industry partner used by companies such as ebay, Dell and Buy.com. We currently accept MasterCard, Visa, American Express and Discover. At this time we only accept online payments and are unable to accept purchase orders, invoice you or take orders over the phone.